AIRE

Privacy Policy

Privacy Policy — Pilar Technologies B.V. (AIREPMS) Last updated: 2025-12-22 Pilar Technologies B.V. (“Pilar Technologies”, “we”, “us”) operates AIREPMS (www.airepms.com), a cloud-based property management software solution. We are committed to protecting your privacy and processing personal data responsibly, in accordance with the General Data Protection Regulation (GDPR) and Dutch privacy laws. If you have any questions about this Privacy Policy or how we handle your data, you can contact us at privacy@airepms.com.

  1. Data Controller Pilar Technologies B.V. Hogehilweg 19, 1101 CB Amsterdam The Netherlands Email: privacy@airepms.com Pilar Technologies B.V. is the data controller for personal data collected through our website and platform.

  2. Personal Data We Process Depending on how you use AIREPMS, we may process: a. Account & Contact Information Name Email address Phone number Company name Login information b. Property & Tenant Information (Input by Customers) Our customers may upload or enter: Tenant names and contact details Rental contracts and relevant documents Payment records Maintenance requests We process this data as a data processor on behalf of our customers (the data controllers). c. Technical & Usage Information IP addresses Browser type Device information Log files Usage statistics (for service improvement)

  3. Legal Bases for Processing We process personal data on the basis of: Performance of a contract — to provide and maintain the AIREPMS platform Legitimate interests — to improve services, ensure security, and prevent abuse Consent — for optional features such as marketing communications Legal obligations — for accounting or regulatory requirements

  4. How We Use Personal Data We use personal data to: Create and manage user accounts Provide access to the AIREPMS platform Process customer-entered property and tenant data Offer technical support Improve and secure our platform Communicate about updates, features, or service issues Meet legal or regulatory obligations We do not sell personal data.

  5. Data Sharing We may share personal data with: Trusted service providers (e.g., hosting, analytics, payment services) Professional advisors (legal or accounting) Authorities if legally required All third-party processors operate under GDPR-compliant data processing agreements (DPAs). We do not transfer personal data outside the EEA unless appropriate safeguards are in place (e.g., Adequacy Decision, Standard Contractual Clauses).

  6. Data Security We take appropriate technical and organisational measures to protect personal data, including: Encryption in transit and at rest Access controls Regular backups Monitoring and security logging

  7. Data Retention We retain personal data only as long as necessary for: Providing our services Fulfilling contractual obligations Complying with legal requirements Customer-uploaded data is retained according to the customer’s instructions and deleted upon request or contract termination.

  8. Your Rights (GDPR) You have the right to: Access your personal data Rectify inaccurate data Erase data (“right to be forgotten”) Restrict processing Object to processing Data portability Withdraw consent (when processing is based on consent) To exercise any of these rights, contact privacy@airepms.com. If you believe your data is not handled properly, you may file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

  9. Cookies AIREPMS and its website may use cookies for: Essential platform functionality Analytics and performance monitoring Users can manage cookies via browser settings. A separate Cookie Policy may be provided when required.

  10. Changes to This Privacy Policy We may update this Privacy Policy when necessary. The latest version will always be available at www.airepms.com. We will notify users of significant changes. For questions, contact privacy@airepms.com.